Here you would find documentation of known issues with BiSA, SQL Server, Galaxy or PostgreSQL.

Troubleshooting BiSA for Windows

Error Message: Cannot open database "BiSA" requested by the login. The login failed. Login failed for user 'ComputerName\UserName'.

Check connection string in BiSA.exe.config file. If you have installed software in "Program Files", then attempt to change the configuration might raise the following permission error on Windows 7 and Vista.

"Access to the path C:\Program Files (x86)\Microsoft\BiSA-Setup\BiSA.exe.config is denied." 

To fix this; right-click the Notepad from Start menu, and then click 'Run as administrator'. Open BiSA.exe.config and make the necessary changes such as name of the IP and name of SQL Server
Connection String

<add name="BiSA.Properties.Settings.BiSAConnectionString"  connectionString="Data Source=localhost\sqlexpress;Initial Catalog=BiSA;       Integrated Security=True"   providerName="System.Data.SqlClient" /> 

PostgreSQL issues

If you have configured BiSA database on another machine then you would have to allow connection from the web front-end to the machine. If you are running Galaxy on PostgreSQL then you would have already done this. Otherwise you will encounter following error:

OperationalError: (OperationalError) FATAL: no pg_hba.conf entry for host "your_machine_ip", user "postgres", database "bisa", SSL off None None

Following post explains how to fix this